Professional cleaning in Montreal —
your questions, answered

Service Rafia is a professional cleaning company founded in Montreal in 2010. We offer residential and commercial housekeeping across Montreal, Laval, Longueuil, the North Shore, Ottawa and Quebec City. With over 2,400 satisfied clients and a 4.9/5 rating on Google (320+ verified reviews), we are one of the most trusted cleaning services in the Greater Montreal area.

We serve Montreal (all boroughs), Laval, Longueuil and the South Shore, the North Shore, Ottawa, Gatineau and Quebec City / Lévis. Not sure if we cover your area? Contact us — we’ll confirm quickly.

We offer a wide range of services: regular residential housekeeping, deep cleaning, move-in/move-out cleaning, post-construction cleaning, spring cleaning, end-of-tenancy cleaning, after-party cleanup, senior housekeeping, commercial office cleaning, building common area maintenance, bar and restaurant after-hours cleaning, auto dealership cleaning, sofa and upholstery cleaning, and more. See our full services page for the complete list.

Yes — Service Rafia is available 24 hours a day, 7 days a week, including evenings, weekends and public holidays. For commercial clients (bars, restaurants, dealerships), we work overnight after your closing time to avoid any disruption to your operations.

Our residential rates start at $90 for a studio or 1-bedroom apartment, $135 for a 2–3 bedroom condo or apartment, and $185 for a large home (4 bedrooms+). All prices include GST/QST and all cleaning products and equipment. Regular monthly clients receive a 10% discount. Get your exact quote in under 24 hours — request here.

Yes — all our prices include GST and QST. All cleaning products and professional equipment are also included. There are no hidden fees — the price you receive in your quote is the price you pay.

Yes — regular monthly clients receive a 10% discount on every visit. Commercial clients with multi-building or high-volume contracts also benefit from volume-based pricing. Ask us about your options when requesting a quote.

We respond to all quote requests within 24 hours, often much sooner. Fill in our online form with your address, the type of space and a few details — and we’ll get back to you with a clear, fixed price.

A standard visit covers: all floors vacuumed and mopped, kitchen (counters, sink, stovetop, outside of appliances), bathrooms fully cleaned and disinfected, bedroom and living room surfaces dusted, mirrors and interior windows wiped, bins emptied. Deep cleaning services include additional tasks such as inside ovens, inside fridges, inside cupboards, baseboards, ceiling fans, light switches and more. Tell us what you need and we’ll tailor the service.

Not at all — most of our clients are not home during the service. You can leave a key, a code or arrange access another way. Our team is background-checked and fully insured, so you can leave with complete peace of mind.

We do our best to send the same cleaner for every visit — especially for regular clients and seniors. Continuity matters to us, and it matters to our clients. In the rare event of an absence, we notify you in advance and send a familiar replacement.

Yes — condos and apartments are our most requested residential service. From a studio to a large penthouse, we adapt to your space. We can also coordinate access with your building’s concierge or door code if needed.

Yes — move-in and move-out cleaning is one of our specialties. We offer intensive cleaning for empty units at the end of a tenancy or before a new tenant moves in, including inside appliances, cupboards and closets. Particularly in demand around July 1st in Quebec. Learn more →

We clean offices, retail spaces, restaurants and bars, nightclubs, auto dealerships, residential buildings and common areas, medical clinics, schools, gyms, Airbnb properties and event venues. Each type of space is cleaned according to its specific requirements and frequency.

Yes — monthly, quarterly or annual contracts are available for businesses of all sizes. Frequency is adapted to your traffic and needs: daily, 3–5 nights per week or weekly. Volume pricing applies, and you get a dedicated account contact.

Yes — available 24/7, including late nights on Fridays and Saturdays. Our teams are trained for bar and restaurant environments and arrive right after your last service. Your venue is MAPAQ-compliant and fresh by opening time. Learn more →

Yes — a standardised visit report is sent to your property manager or condo board after every service. It documents all tasks completed and can be used as supporting evidence for your AGMs, inspection files or board meetings.

The simplest way is to fill in our online quote form. We respond within 24 hours with a fixed price. Once you confirm, we schedule your first visit.

For regular services, 2 to 5 business days’ notice is generally sufficient. For high-demand periods (July 1st, Christmas Eve, New Year’s Eve), we recommend booking 2 to 4 weeks in advance. For urgent needs, contact us — we do our best to accommodate last-minute requests.

Yes — cancellations or changes must be communicated at least 24 hours in advance. Late cancellations may be subject to a fee. Contact us as early as possible and we’ll find a solution that works for you.

No — there is no minimum commitment for residential cleaning. You can book a one-time service or set up regular visits — monthly, bi-weekly or weekly — without any long-term contract. Commercial clients may have contract options that come with better rates.

Yes — the price includes all cleaning products and professional equipment. You don’t need to prepare or provide anything. If you prefer certain products (e.g., you supply a product you prefer for your floors), just let us know and we’ll use it.

Yes — we use EcoLogo certified products, chlorine and ammonia free, which leave no toxic residues on surfaces. Once dry, all surfaces are completely safe for children and pets. If anyone in the home has specific allergies or sensitivities, mention it in your quote request.

Yes — our products are EcoLogo certified, a Canadian environmental standard that ensures reduced impact on health and the environment. We avoid products containing chlorine, ammonia, phosphates or aggressive chemical fragrances.

Absolutely — for our senior clients and for people sensitive to strong chemical smells, we use products with mild or neutral scents. Just mention it when requesting your quote and we’ll adapt accordingly.

Yes — all our employees are background-checked and Service Rafia carries full liability insurance. You can give us access to your home or commercial premises with complete confidence.

We take great care in every home and office we clean. In the rare event of accidental damage, Service Rafia is fully insured and will handle the situation promptly and fairly. Contact us as soon as possible so we can resolve it for you.

Your satisfaction is our priority. If something didn’t meet your expectations, contact us within 24 hours and we will return to correct it at no extra charge. Our 4.9/5 Google rating reflects our commitment to quality, and we stand behind every service.

We accept e-transfer, credit card and cheque. Payment is due after service for one-time visits. Regular clients are invoiced monthly. We will confirm the payment method during your initial quote exchange.